Last updated: 24/06/2025

Please read these Terms carefully before using the Website. By using the Website, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use the Website. We reserve the right, in our sole discretion, to change these Terms at any time which will be notified to you via suitable announcement on the Website. Your continued use of the Website constitutes your acceptance of any changes to these Terms. Please review these Terms periodically for changes.

This website is provided by i) Assurant General Insurance Limited which is authorised in the United Kingdom by the Prudential Regulation Authority, is regulated by the Financial Conduct Authority with Financial Services Register No: 202735 and is a limited company incorporated under English law with company registration number 02341082 and registered office being Emerald Buildings, Westmere Drive, Crewe, Cheshire, United Kingdom, CW1 6UN, operating in the United Kingdom; and ii) London General Insurance Limited which is authorised by the Prudential Regulation Authority, is regulated by the Financial Conduct Authority with Financial Services Register No. 202689 and is a limited company incorporated under English law with company registration number 01865673 and registered office being Twenty Kingston Road, Kingston Road, Staines-Upon-Thames, Surrey, England, TW18 4LG, operating in the United Kingdom ("Assurant", “we”, “us” or “our”).

We provide this website (the “Website”) subject to your compliance with these Terms of Use (the “Terms”), unless otherwise set forth on the Website. If any provision of these Terms is deemed invalid, void, or unenforceable, for whatever reason, the validity and enforceability of the other provisions of the Terms shall not be affected.

Our Website is directed to people residing in the United Kingdom that have purchased one or more Assurant insurance policies via an Amazon website. We do not represent that the Website or the information, material and content displayed on it (the “Content”) is appropriate for use in or available in other locations.

Application of Product Terms

Our insurance and other product and service offerings linked to the Website, (the “Products”) are governed by additional terms (“Product Terms”) which you will also be subject to. For example, when you make an insurance claim through the Website you will be subject to your insurance contract terms and conditions. You must agree to those Product Terms before using the Products. The Product Terms and these Terms, taken together, shall apply to your use of those Products. If there is any inconsistency between the Product Terms and these Terms, the Product Terms will prevail.

The information and descriptions on the Website do not necessarily represent complete descriptions of all terms, conditions and exclusions of the Product Terms and the precise cover provided (as applicable) shall be included in the schedule of cover, policy contractual documents and/or conditions of purchase issued to you for the Additional Products.

Intellectual Property

The Website and its Content, including but not limited to text, photographs, graphics, video and audio material, software, Assurant logos, titles, characters, names, and button icons, are owned by or licensed to Assurant, Inc. or its subsidiaries or affiliates and protected by copyright, trademark and other intellectual property laws around the world. All rights are reserved and you must not use the Intellectual Property other than as set out in these Terms.

You may view and download extracts and print a reasonable number of pages within the Website solely for your personal use, provided that (a) no such pages are modified, and (b) this page and any notice in such pages regarding use or ownership are included with such stored, reproduced or distributed pages. You must not use any illustrations, logos, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of Content must always be acknowledged.

Any trademarks, service marks, product names and company names or logos appearing in any part of the Content that are owned by Assurant, its affiliates, licensors, or suppliers may not be used without express permission from the respective owner.

Links to third-party sites

We may provide links to other websites that are not under our control and which we do not maintain. These links are provided for your convenience. When you activate these links, you will leave the Website. We do not endorse or take responsibility for the content on third party websites or the availability of those websites and we are not liable for any loss or damage that you may suffer by using those websites. If you decide to access linked websites you do so at your own risk. If you decide to access websites to links which are provided on our Website, please carefully read the privacy policies and other terms of use of these websites.

Note that Assurant is not the owner of copyright in any site linked to our Website and you should seek permission from the other site owners before copying any materials from them.

We may modify, suspend or terminate the Website

The Website is currently made available free of charge. Assurant reserves the right to charge a fee for access to, or use of, the Website, at any time in the future, and Assurant will notify you before it does so. Your access to or use of the Website before such time does not entitle you to access or use without charge in the future.

We may, in our sole discretion, modify, suspend, or terminate the Website and/or any portion of it at any time for business or operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

Where you breach any of the provisions of these Terms, we reserve the right to modify, suspend or terminate your use of the Website immediately. For termination for any reason, your right to use our Website and the Content will cease.

Accessing and using your personal area

When you log in to the Website you will be asked to for your insurance policy number and Amazon order number. Once correctly entered, you will be sent a one-time access code to the email address registered against your policy which is required in order to access your personal area.
It is your sole responsibility to keep access to your personal area secure and confidential. You are also responsible for all activities that take place on your personal area. You agree to (a) notify us promptly of any unauthorized use of your personal area or any other breach of security of which you become aware and (b) exit your personal area completely at the end of each of your online sessions. We will not be liable for any losses you may incur as a result of the use of your access code and personal area by any other person.
We have the right to suspend or terminate your access to your personal area on the Website and your use of the Website, in whole or in part, at any time, if we have a reasonable belief that it is being used in connection with fraudulent activity.

Restrictions on your use of the Website

In accessing and using the Website, you agree that you will not:

• Use the Website in any way which could damage, overburden or interfere with the use of or security of the Website or other users’ devices, or damage, disrupt or limit the functioning of any software, hardware, or telecommunications equipment;
• Attempt to gain unauthorized access to the Website, any related website, or other accounts, computer systems, or networks connected to the Website, through hacking, password mining, or any other means.
• Obtain, decipher or attempt to obtain any materials, transmissions or information through any means not intentionally made available through this the Website, including by collecting information about others such as email addresses;
• Carry out any reproduction, extraction or reuse of the Website or its content, including in particular through robots, crawlers, or any other software, automatic device or manual process;
• Misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful;
• Allow, attempt to obtain, assist, or to otherwise make available to, third parties access to the Website other than as permitted in these Terms;
• License, transfer, assign or otherwise commercially exploit the Website to third parties other than as permitted in these Terms; or
• Otherwise use the Website of Content in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, or act fraudulently or maliciously in the use of the Website or Content.

Emails

Please note that there is no guarantee that any message sent to us via this Website will be received by us or that the message will remain confidential whilst being transmitted.

For information purposes only

The Website and Content are provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the Website or Content.

Our liability to you for the Website

While we use reasonable efforts to ensure that the information contained on the Website is current, accurate and complete at the date of publication and we do our best to correct errors and omissions as soon as we can, the Website and its Content are supplied to you ‘as is’ and no representations or warranties are made (express or implied) as to the reliability, accurate or completeness of such information and we cannot guarantee that you will have uninterrupted or error free access to all of the Website at all times, that information transmitted via the Website will be safe from loss, that the Website and Content are accurate, complete, up to date or suitable for your purposes, that the Website, or the server that makes the Website available, are virus or bug free. Access may be suspended occasionally or restricted to allow for repair or maintenance or for the introduction of new services.

We do not exclude or limit our legal liability in relation to the Website and Content in any way: (a) for death or personal injury caused by our negligence or the negligence of our personnel; (b) for fraud or fraudulent misrepresentation; or (c) where it would otherwise be unlawful to do so. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of the Additional Products, which will be set out in the Additional Terms.

You agree that, to the fullest extent permitted by applicable law, your sole and exclusive remedy for any problems or dissatisfaction with the Website or the Content is to stop using the Website and any Content.

Access to and use of this Website is at the user’s own risk and we do not warrant that the use of the Website or any material downloaded from it will not cause damage to any property, or otherwise minimise or eliminate the inherent risks of the internet including but not limited to loss of data, computer virus infection, spyware, malicious software, trojans and worms.

If you are a business user:
We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise even if foreseeable, arising under or in connection with use of, or inability to use, our Website or use of or reliance on any content displayed on our Website. In particular, we will not be liable for loss of profits, sales, business, or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation or any indirect or consequential loss or damage.

f you are a consumer user:
Please note that we only provide our Website and Content for your domestic and private use. You agree not to use the Website for any commercial or business purposes, and if you choose to do so we have no liability to you for loss of profit, loss of business, business interruption, or loss of business opportunity.

Privacy Policy

For information about our privacy practices, please see Assurant's Privacy Policy. Although this Website contains links to other websites, Assurant is not responsible for the privacy practices employed by the other websites.

Laws and Regulations

This Website is operated by or on behalf of Assurant and is directed to residents of the United Kingdom. Access to and use of this Website is subject to these Terms, which are governed by and interpreted in accordance with English law.

Contact us

If you have any questions concerning this Website or these Terms, please contact us.